HQ Support, FAQs & News

Why can’t Kiki Hair extensions be exchanged after being opened?

Human hair extensions are classified as a hygienic product by law. We understand the importance of hygiene and public safety and do not allow exchanges on opened products for this reason.

My tracking information states my package was delivered, but I haven't received it. Can I have a refund?

When we dispatch your order we provide tracking information, if this information identifies that your item has been delivered but you have not received your order, please contact the couriers and t...

Can I track my order?

Yes, once your order has been shipped, we will send you an email with a tracking number which you can track on the Australia Post website. Please allow 24 hours for the tracking information to beco...

Will people be able to tell I have hair extensions?

Kiki Hair Extensions are virtually undetectable as all of the different methods we specialise in have very small, discreet bonds that sit flat and close to the head. They are never too close to the...

How do I maintain my hair extensions?

You will need to get your Hair Extensions maintained in the salon every 6-8 weeks. Like your own hair, to keep it looking great and healthy there is a little work required. Hair Extensions require ...

Can I dye or bleach my hair extensions?

As we use Remy Human Hair you can dye and tone your hair extensions darker as this will not damage the hair. If you want to do this we recommend visiting one of our salons and getting a qualified p...

Should I cut my hair extensions?

You can organise to have your hair extensions cut to suit your desired length or so they easily blend into your hairstyle to create a more natural look. Call us on 1300 545 442 to book an appointme...

How often do I need to have my tape extensions moved up and how do I remove them?

You will need to get your tape extensions moved up approximately every 6-8 weeks. However, this will differ based on the individuals’ hair growth. If you would like to book a maintenance appointmen...

How do I apply tape and weft extensions?

Tape and weft extensions need to be applied in a hair salon by a professional. If you are based in Brisbane or Melbourne we can organise an appointment to apply them for you, if you are interested ...

How do I apply clip in extensions?

Clipping in your Kiki Hair extensions is quick and easy and with some practice should only take you 10 minutes. The following steps can be taken to apply your Clip Ins! All of our hair extensions c...