How do I exchange my Hair Extensions?
QUICK ANSWERS
Exchanges
Yes! We accept exchanges within 60 days from dispatch date. Your Hair Extensions Product must be in original condition, unworn, and with your Warranty Tag (zip-tie) still in tact.
It depends on where you are. We will start organising your exchange as soon as you contact Kiki. If your item is in stock, your brand new Hair Extensions' exchange will be dispatched from Kiki HQ as soon as your return is received.
Your first exchange is free! Please contact Kiki to organise your exchange. Any shipping costs beyond one exchange will be payable by customer.
- Contact Kiki Customer Service via our Contact or Instagram @kikihairextensions with your order details & a selfie
- We will organise your exchange and the return of your Hair Extensions directly with you.
- Post back your products following KiKi Instructions.
- Once your hair extensions are returned in original condition your new extensions will be dispatched out as soon as possible by Kiki HQ.
Yes! We accept refunds/returns within 60 days from dispatch date. You must contact Kiki within 60 days from dispatch via email info@kikihair.com.au, and your Hair Extensions' Product must be in original condition, unworn, and with your Warranty Tag still in tact.
Original payment processing fees are non-refundable for change-of-mind returns.
Return shipping costs are deducted from the refund amount unless the item is faulty or incorrectly supplied.
Unfortunately if you have opened & used your hair extenisons, or removed your Warranty Tag (ziptie), we are unable to accept a return / exchange due to Health & Safety Regulations. Please read your order instructions carefully before removing your Warranty Tag.
If the colour & set you wish to exchange too is not available - we will ensure we get this to you in a timely manner. If we cannot provide you with your exchange in a timely manner, you will receive a refund or store credit.
Exchange / Returns
Exchange & Return Policy
At KiKi Hair Extensions, we want you to love your hair. If your selected shade or product is not the perfect match, we’re happy to assist with an exchange or return in accordance with the policy below.
Eligibility for Exchanges & Returns
We accept exchanges and returns within 60 days from the dispatch date.
To be eligible, all items must:
• Be in original condition
• Be unworn, unused and unaltered
• Be returned in original packaging
• Have the Warranty Tag (Zip-tie) fully intact and not removed
You may carefully remove the extensions from the hair net to compare the colour against your natural hair. Please match the extensions to the ends of your hair before deciding.
Once the Warranty Tag (Zip-tie) has been removed or tampered with, the item is no longer eligible for exchange or return.
Exchanges
To organise an exchange, please contact:
Email: info@kikihair.com.au
Instagram: @kikihairextensions
Please include:
• Your order number
• A selfie or photo of your hair (Optional)
• Confirmation that the Warranty Tag remains intact
Once your returned item is received and inspected, our team will contact you to finalise your exchange.
First Exchange Shipping
Your first exchange shipping is complimentary for domestic Australian orders.
Returns & Refunds
Refunds are available for eligible change-of-mind returns that comply with this policy.
Please note:
• Original payment processing fees are non-refundable for change-of-mind returns
• Return shipping costs will be deducted from the refund amount unless the item is faulty or incorrectly supplied
Refunds will be processed back to the original payment method.
Faulty or Incorrect Items
If you believe your item is faulty, damaged, or incorrectly supplied, please contact us immediately at info@kikihair.com.au with order details.
KiKi Hair Extensions reserves the right to inspect all claimed faulty items before determining whether a replacement, store credit, repair, or refund will be provided in accordance with Australian Consumer Law.
Return Shipping
KiKi will issue a tracked return shipping label after you contact us. Customers are welcome to arranging return postage.
We strongly recommend using a tracked shipping service, as KiKi Hair Extensions is not responsible for lost or stolen return parcels.
Incorrect Returns
Items returned that do not meet the above conditions may be rejected and returned to the sender.
A handling and return shipping fee may apply:
• Domestic parcels: from $10 AUD
• International parcels: from $10–25 AUD
RETURN ADDRESS:
Kiki Hair Extensions
PO Box 3157
Newmarket QLD 4051