Shipping & Delivery

Most items are available for dispatch within 48 hours for next day shipping. Some items are manufactured-per-order with a 1-2 week dispatch ETA. We are unfortunately unable to cancel due to any dispatch or shipping delays. Please Contact Kiki before placing your order to confirm your dispatch ETA. We are always honest and like to avoid any issues for you.

Please note the office and Aus Post are not open on weekend & Public Holidays. Please take this into consideration when placing your order 

Aus Shipping

All Aus parcels are dispatched via Express or Standard shipping - with OR without signature on delivery options 💖

• Standard Shipping FREE all overs over $150
• Express Shipping NO signature $12.00
• Express Shipping with YES signature $15.00
• Standard Shipping No Signature $9.99 (all orders under $150)
• Standard Shipping YES Signature $12.99 (all orders under $150) 

Express post usually takes 1-2 business days to arrive, however cannot always be guaranteed, 

Please allow up to 5 business days for Kiki HQ to process and dispatch your order - if you require same-day or next-day dispatch please contact Kiki before placing your order. 

All Aus order delivery times and updates with Aus Post here: https://auspost.com.au/service-updates/domestic-delivery-times

Please check your delivery ETAs before placing your order or Contact Kiki Customer Service

Shipping Terms & Conditions - PLEASE READ BEFORE PLACING YOUR ORDER 

All orders are dispatched within 5 business days. Please contact Kiki before placing your order for availability for same-day or next-day dispatch. Any dispatch or shipping delays are beyond our control and your order can not be cancelled. Please check links for your estimated delivery time before placing your order. 

It is your responsibility, as the consumer, to ensure your correct delivery address is nominated at checkout. All fields must be completed. If the address is entered incorrectly, you must take full responsibility for all costs incurred. Kiki will not accept any liability for lost parcels due to incorrectly nominated addresses and are unable replace items. If you incorrectly place your address, please contact Kiki Immediately via IG @kikihairextensions or email Customer Service here

If an item is marked as delivered, unfortunately Kiki will not be held liable for any stolen parcels from the nominated address under any circumstances. All tracking updates are final and any missing packages will be investigated by Aus Post and Kiki Hair. If your item is stolen, you will need to file a Police Report and contact Kiki with your PRN. 

Additional Shipping Information

Tracking your order: 

You will receive a confirmation email once your order has been processed. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery Please contact Kiki Customer Service and we will assist in tracking your order.

International Babes - once your parcel leaves Aus and arrives in your Country, please use your Aus Post Tracking Number in your Countries Postal Services Website to track your parcel with more exact arrival date & updates

United States: https://www.usps.com

Canada: https://www.canadapost-postescanada.ca/cpc/en/home.page

Returns & Exchanges

Please see Returns/Exchange Policy here:

 https://kikihair.com.au/pages/exchange-returns-policy