- Before Installing/Applying your Kiki Extensions - please take a photo of your Extensions for any Warranty & Guarantee purposes. Once your Kiki Extensions are applied, please take a photo immediately after. Kiki can only guarantee any replacements for any quality concerns if this has been completed by you. It is your responsibility to do this, not your hair dressers.
-All hair is sold on the condition that the purchaser thoroughly checks before removing your Warranty seal (zip-tie). Please check that you are happy with the colour & quality satisfaction before removing your Warranty Seal. Once your Warranty Seal is removed we will not accept return/exchanges under any circumstances.
-We do not accept returns after the hair has been applied to the new wearer, or if the warranty seal has been removed. Kiki Hair Extensions are only guaranteed if applied using Kiki Hair Extensions Wax/Beads/Tubes and application tools.
-From time to time there may be variations in colour baths which are beyond our control - Please check, keeping warranty seal in tact, and return if unhappy for an exchange or store credit.
- Kiki Hair Extensions strongly urges the purchaser not to Tone, Dye, Perm, Excessive Blow-drying or using products in or around the hair extensions that contain any form of protein or alcohol.
-Kiki is not responsible for any damages to the extensions due to improper application or techniques used. If you experience a quality issue/concern with your Tape or Weft Extensions, this may be application related.
- Kiki will not accept any damages caused by Toner, Purple Shampoo, or Fanola products as these will dry your extensions out with each use. Toning and dying hair can increase the risk of dryness, tangling, matting, & breakage. This may also decrease the expected lifespan of the extensions.
- Avoid all Products that contain Protein. As this is considered a very harmful modification of the extension,all product guarantees and warranties are not valid when any protein products, toners or purple shampoo is used.
- Kiki is not responsible for any damages caused to your natural hair. Please ensure you are only having a qualified professional apply your Tape or Weft Extensions.
- We do not accept liability for wear & tear issues - if you have any quality issues or concerns please contact Kiki BEFORE wearing your extensions or within 30 days from delivery date.
- We will not accept liability for wear & tear issues after this timeframe, or with no contact from you with concerns before wearing extensions, or after 30 days from arrival.
- Your Tape & Weft Extensions will last 3-6+ months with the proper care, longer for colder environments. Unfortunately the severe heat & humidity in different parts of Australia can affect the long-lasting life of your extensions and we recommend daily and weekly hydration /moisture in your extensions (Absolutely NO PROTEIN), and additional hydration treatments (again do not use protein). Semi-Permanent Hair Extensions require high daily maintenance & styling. If you are not someone who likes to style and maintain your hair daily then we suggest going with Temporary Extensions like Clip Ins, Halo or Ponytails which require less maintenance.
- Your Temporary Hair Extensions like Clips, Halo and Ponytails will last 12-24+ months with the proper care and maintenance.