Shipping & Delivery

Order Processing and Dispatch

In-stock items are usually processed and dispatched within 1–2 business days after your order is placed.

During busy periods, promotions and public holidays, please allow up to 5 business days for dispatch.

If an item is temporarily out of stock, made to order or subject to a longer processing time, our Customer Service team will contact you with the expected dispatch date and available options.

Dispatch time is separate from shipping transit time. Estimated delivery times begin after your order has been dispatched and are determined by the shipping service selected at checkout.

If you require urgent or same-day dispatch, please contact KiKi Customer Service before placing your order. Same-day or next-business-day dispatch is not guaranteed unless confirmed by our team.

Please note that KiKi Hair, Australia Post and other carriers do not operate normally on weekends or Australian public holidays. These days are not counted as business days.

Australian Shipping

Australian orders are sent using Standard or Express shipping, with signature and non-signature options available where applicable.

• FREE Standard Shipping on orders of A$150 or more

• Standard Shipping – No Signature: A$9.99 for orders under A$150

• Standard Shipping – Signature: A$12.99 for orders under A$150

• Express Shipping – No Signature: A$12.00

• Express Shipping – Signature: A$15.00

In-stock items are usually dispatched within 1–2 business days. The shipping transit time begins after dispatch.

Express shipping provides a faster carrier service but does not guarantee same-day dispatch or a specific delivery date. Delivery estimates may vary depending on the destination, carrier network, peak periods and service disruptions.

Current Australia Post domestic delivery estimates and updates are available here:

Australia Post Domestic Delivery Times

International Shipping

In-stock international orders are usually processed and dispatched within 1–2 business days.

If an item is temporarily out of stock, made to order or subject to a longer processing time, our Customer Service team will contact you with the expected dispatch date and available options.

We offer Standard and Express international shipping to selected destinations. Available services and shipping costs are shown at checkout.

International customers are responsible for any customs duties, import taxes, tariffs or other fees charged by the destination country. These charges are not included in the product price or shipping fee.

International transit times begin after dispatch and vary by destination. Customs processing, local postal services and international disruptions may affect delivery times.

Current Australia Post international delivery estimates and updates are available here:

Australia Post International Delivery Times

Please contact KiKi Customer Service before ordering if you need help confirming product availability or estimated dispatch timing.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, please contact KiKi Hair immediately through Instagram @kikihairextensions or KiKi Customer Service.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped. Additional carrier or redelivery charges resulting from an incorrect address may be payable by the customer.

Tracking and Delivery Issues

You will receive an order confirmation email once your order has been processed. A second email containing your tracking number will be sent after your order has been dispatched. 

Carrier tracking and delivery estimates are provided as a guide and are not guaranteed. If tracking shows that a parcel has been delivered but you cannot locate it, please check the delivery address and surrounding area and contact the carrier and KiKi Hair promptly.

KiKi Hair will assist with an appropriate carrier investigation. Depending on the circumstances, the carrier may request additional information or a police report.

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.

Returns and Exchanges

Please refer to our Returns and Exchange Policy.