** IMPORTANT MESSAGE** COVID NOTIFICATIONS
Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within domestic and international destinations due to COVID-19. You can track your delivery through parcel tracking, the online chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au.
Aus Post Domestic updates & ETA's here: here: https://auspost.com.au/service-updates/domestic-delivery-updates
Aus Post International updates & ETA's here: https://auspost.com.au/service-updates/international-delivery-updates
Please note once your order leaves Head Office it is beyond our control and we cannot be held liable for any shipping delays. Please contact or see Australia Post website for your country & postcode delays before ordering as we will not be able to cancel your order once it leaves Head Office.
Please allow up to 2 weeks for Kiki Head Office to despatch your order due to the epidemic and shipment delays.
Please contact email@example.com before placing your order for stock availability & ETA.
We now have PACK & SEND COURIER options for all International orders with a delivery ETA within 5-10 business days. Please contact HQ before placing your order for a quote.
TERMS AND CONDITIONS
PLEASE READ CAREFULLY
CONDITION OF SALE:
- We try to ensure that a large range of stock is kept on hand. In the event that we are out of a particular product you have selected, you will be contacted with the expected ETA and your purchase will be placed on back order for 1-2 weeks.
- We do our best to despatch orders received before 1pm sent out the same day. While this is not always possible, please allow up to 2 business days for your order to be processed and despatched. Please contact Kiki HQ on 1300 545 442 for exact ETA prior to purchasing.
- We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. Please request photos or complete a FREE Colour Match for your perfect shade.
- Kiki Hair Extensions does not recommend any one particular 'system' of attachment. We require that the person using our products follows an internationally recognised professional application method and be professionally trained in that method keeping up-to-date with any procedural changes which may arise.
- If you do not wish to pay for this item do not proceed to purchase it. Once you have selected to purchase from Kiki Hair Extensions, you are obligated by these terms and conditions to pay for it. Customers who fail to pay within 14 days, personal details will be forwarded onto our collection department and will be contacted by a debt collector to finalise your payment. You will also be liable for any fees or charges that may occur in recovering your payment.
- No responsibility will be taken by the supplier for incorrect colouring/cutting/toning.
- We offer a $10 flat rate shipping charge for all deliveries within Australia. We use the Australia Post Express Post service. Your order will be delivered within 1-3 business days. For all international orders, we charge a flat fee of AUD $25 and delivery should be received with 2-7 business days.
- All prices are in Australian Dollars and inclusive of GST, unless otherwise indicated or the product/service is exempt.
- If your parcel does not arrive within the outlined times highlighted above, please contact us and our friendly team will assist to track your order.
- Any shipment or Australia Post delays are beyond our control, please ensure you are ordering well ahead of time prior to your event if your order is needed for a specific event or date.
- All hair is sold on the condition that the purchaser thoroughly washes and checks the hair to ensure satisfaction with the quality BEFORE it is applied to the wearer and BEFORE the bands are removed.
- We do not accept returns after the hair has been applied to the new wearer, or if the hair has been removed from the bands. Kiki Hair Extensions are only guaranteed if applied using Kiki Hair Extensions Wax/Beads/Tubes and application tools.
- From time to time there may be variations in colour baths which are beyond our control - Please check and return if unhappy. Wavy Hair - Due to the perming solution sometimes the colour is slightly different- Please check and return if unhappy.
- Kiki Hair Extensions strongly urges the purchaser not to Dye, Perm, Excessive Blow-drying or using products in or around the hair extensions that contain any form of protein or alcohol.
- Some Kiki Hair Tape Extension Orders are sent with complimentary tape tabs & note to ensure the qualified professional re-tapes all tabs prior to the first installation of your Hair Extensions to ensure fresh tabs and strong security. Kiki Hair will not accept liability for slipping of tapes.
COLOUR AND TONINGAs we use Remy Human Hair you can dye and tone your hair extensions darker as this will not damage the hair - If you want to do this we recommend visiting a hair salon and/or having a qualified professional dye your extensions, and testing one weft prior to dying/toning an entire set.
- Do not bleach.
- Do not perm.
- Only use semi permanent colours - apply to damp hair.
- Always carry out a test patch on a single hair extension strand to ensure the colour is suitable.
DUTIES, TAXES & CUSTOMS:
Any international duties, taxes, or other customs charges that the parcel may encounter in your country are unfortunately beyond our control. Please contact your customs agency officials to find out of all applicable taxes and duties (if any) before purchasing. Kiki Hair Extensions are unfortunately are not liable for these fees, and these charges vary greatly from country to country.
RETURNS AND EXCHANGES:
- Returns and/ or refunds are not accepted, unless in the case of a faulty product - in this rare case a full store credit or replacement will be provided only.
- You can find our returns form on our Shipping page.
- Goods may be returned if found to be damaged/faulty, Kiki Hair Extensions should be advised immediately if goods are believed to be faulty. You must contact Kiki Hair via email firstname.lastname@example.org within 30 days from despatch date.
- Any item incorrectly returned as being faulty to Kiki Hair Extensions will incur a $30.00 Service Fee-Associated delivery costs will also apply.
- All products must be returned in original condition and packaging.
- The return of hair extensions is the responsibility of the purchaser and it is recommended to return using a tracking system as Kiki Hair Extensions does not accept responsibility for lost or stolen returns.
- If products are found to be faulty a full credit will be given - No refunds.
CUSTOMER CONCERNS AND FEEDBACK:If you have any concerns/feedback, or do not understand our Terms & Conditions, please contact Kiki HQ at email@example.com and we will respond to you within 1 business day. We are always happy to assist!
PROMO AND SALE CODES:Please note there is 1 sale / promo code per order only. If you have a Kiki gift voucher and wish to proceed with a sale code please contact Kiki HQ at firstname.lastname@example.org
CHANGES TO PRODUCTS, PRCES AND TERMS & CONDITIONS:We reserve the right to make changes to our Terms & Conditions at any time should those changes be required for a successful & legal operation of this site, and to make changes the products & prices listed on this site at any time without notice. While we do our absolute best to ensure all description, specifics and colours are accurately displayed, some inaccuracies may rarely occur. If this happens please contact Kiki HQ immediately with any concerns.