We are unable to cancel your order due to change of mind, dispatch delays or shipping delays. If you do not wish to pay for this item, or not happy with the Terms & Conditions of Sale then please do not proceed to purchase. If you have any questions or concerns please contact Kiki before placing your order as we are always honest, upfront and happy to assist in anyway possible.
Please check links for your estimated delivery time before placing your order.
It is your responsibility as the consumer to ensure the correct delivery address is nominated at checkout. All fields must be completed. If the address is entered incorrectly, you must take full responsibility for all costs incurred. Kiki will not accept any liability for lost parcels due to incorrectly nominated addresses and will not replace items. If you incorrectly place your address, please contact Kiki Immediately via IG @kikihairextensions
or email Customer Service here
** IMPORTANT MESSAGE** SHIPPING & DELIVERY DELAYS
Australia Post is currently experiencing dispatch & delivery delays due to current severe weather conditions causing network disruptions across Australia and COVID restrictions.
All Domestic (Australian) order delivery times
All International Aus Post delivery times
Please check your delivery ETAs before placing your order or Contact Kiki Customer Service
Once your order leaves HQ, any shipping delays are unfortunately beyond our control and your order can not be cancelled.
Please contact Kiki before placing your order to check your item is in stock, and for your estimated delivery time. Once you place your order we are unable to cancel due to any dispatch or shipping delays. We can also confirm we are sending your perfect match the first time, to avoid any issues or exchanges for you.
If an item is marked as delivered, unfortunately Kiki will not be held liable for any stolen parcels from the nominated address under any circumstances. All tracking updates are final and any missing packages will be investigated by Aus Post and Kiki Hair. If your item is stolen, you will need to file a Police Report and contact Kiki with your PRN.
Please allow 2-3 weeks for Kiki Head Office to despatch your order due to limitations and restrictions with shipments. If we cannot send your order within this provide timeframe, your order will be cancelled & refunded. We will not be able to cancel your order if your item is arriving within this timeframe. Please contact Kiki Customer Service before placing your order to check your item is in stock.
Please find all Domestic and International Shipping Terms & Conditions, Updates and Information here: https://kikihair.com.au/pages/shipping
10. CUSTOMER CONCERNS AND FEEDBACK:
If you have any concerns/feedback, or do not understand our Terms & Conditions of Sale, please contact Kiki Customer Service
via our contact form, Email email@example.com or IG @kikihairextensions
and we will respond to you within 1 business day. We are always happy to assist!
If you have any concerns with your hair extensions regarding quality, please do not proceed to install your hair extensions. If you have quality concerns, you must contact Kiki immediately.
- Unfortunately, mistakes can be made - as we are only human. If you have been sent an incorrect item, please ensure the Warranty Seal is in-tact, and to please contact Kiki to rectify / replace. If you are unsure, contact Kiki immediately, or you can remove the extensions from their hair net however you must keep your warranty seal (zip-tie) in tact for Kiki to rectify this. Mistakes rarely happen in HQ, however they can sometimes happen. When they do, we ask for your understanding and patience while we rectify any incorrect items sent within our company policy and procedure. Once the incorrect item has been lodged for return we can express ship your item immediately. Please note we are unable to rectify this without first receiving return lodgement receipt.
- If any potential quality issues are found, Kiki has the right to inspect and provide a full replacement or store credit. We do not provide refund under any circumstances.
11. PROMO AND SALE CODES:
There is 1 Sale Promo code per order only. If you have a Kiki gift voucher and wish to proceed with a sale code please contact Kiki HQ at firstname.lastname@example.org so we can set your order up with any current sales. This includes any Loyalty Reward Points and $$ off.