SHIPPING


ORDERS WITHIN AUSTRALIA

Fees

We offer a $10 flat rate shipping charge for all deliveries within Australia. We use the Australia Post Express Post service.

 

Express post

Next day delivery orders must be placed before 4pm, orders that are placed after the 4pm cut-off time will be processed on the next working day. Please note Next Day deliveries do not include Saturdays.

 

Delivery times

We aim to dispatch orders within 1 working day, however this can vary due to stock availability. You’ll be advised of the estimated delivery date shortly after your order is placed.

Australian orders will take 5-6 Business Days Standard Post and 2-3 Business Days for Express Post.

If your parcel does not arrive within the outlined times. Please contact us and our friendly team will assist to track your order.

 

 

INTERNATIONAL ORDERS

Fees

For all international order we charge a flat fee of AUD $25.

 

Delivery times

International Orders will take roughly 8-10 Business Days for Standard Post and 4 Business Days Express post.
If your parcel does not arrive within the outlined times. Please contact us and our friendly team will assist to track your order.

 

 

additional delivery information

Tracking your Order

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery Please contact our friendly team at head office on 1300 54 54 42 and we will assist in tracking your order. Please allow 1 - 4 days for the tracking information to show.

 

RETURNS

We only accept returned items that have not been removed from the packaging. By placing an order at Kiki Hair and Extensions, you are responsible for the cost of return shipping back to Kiki Hair and Extensions. Please refer to our international returns policy here for further information on how to return your packages.

 

Incorrect information entered

t is your responsibility upon purchase and check out to ensure that you enter your shipping address correctly. Kiki Hair and Extensions accept no responsibility for item loss on delivery if details have been entered incorrectly. We ship our items very quickly which leave no time to cancel or change your details. If you have made a mistake contact us at head office on 1300 54 54 42 or email info@kikihairandextensions.com.au and we will do all we can to amend your order, however we may not be able to do so. If you entered the wrong address and the package was returned to us and you decide to get a full refund, You will not be reimbursed for the shipping charges.

 

 

 


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