Can I track my order?
Yes, once your order has been shipped, we will send you an email with a tracking number which you can track on the Australia Post website. Please allow 24 hours for the tracking information to become available.
Help Topics
Questions answered by specific topic.
Returns and Exchanges
- When will I receive my exchange?
- Why can’t Kiki Hair extensions be exchanged after being opened?
- My tracking information states my package was delivered, but I haven't received it. Can I have a refund?
- The colour I ordered online is not suitable for my hair colour. What do I do?
- What is your returns and exchange policy?