Can I track my order?
Yes, once your order has been shipped, we will send you an email with a tracking number which you can track on the Australia Post website. Please allow 24 hours for the tracking information to become available.
Help Topics
Questions answered by specific topic.
Returns and Exchanges
- The colour I ordered online is not suitable for my hair colour. What do I do?
- When will I receive my exchange?
- The colour I ordered online is not suitable for my hair colour. What do I do?
- Why can’t Kiki Hair extensions be exchanged after being opened?
- My tracking information states my package was delivered, but I haven't received it. Can I have a refund?