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Can I track my order?

Yes, once your order has been shipped, we will send you an email with a tracking number which you can track on the Australia Post website. Please allow 24 hours for the tracking information to become available.

Help Topics

Questions answered by specific topic.

Salon Services

How much do you charge for hair extensions in salon?
Do you only offer hair extensions in your salons?
Can I book online?
Do you offer makeover packages?
Which methods do you specialise in?

usage and care

How do I blend in my hair extensions?
How long will my hair extensions last?
Can I colour my own hair with my extensions in?
How do I wash my hair extensions?
Can I straighten or curl my hair extensions?

Returns and Exchanges

The colour I ordered online is not suitable for my hair colour. What do I do?
When will I receive my exchange?
The colour I ordered online is not suitable for my hair colour. What do I do?
Why can’t Kiki Hair extensions be exchanged after being opened?
What is your returns and exchange policy?

Payment and pricing

Do you have Afterpay for salon treatments?
Do you have a price list?
What payment methods do you accept?

Product information

What is Remy Hair and what is the difference between this and synthetic hair?
What type of hair do you use?
Can you please colour match me?
Will hair extensions damage my own hair or hurt?
What lengths do you offer?

Shipping and Delivery

How long will it take to process my order?
Do you offer pick up?
Can I track my order?
Do you ship internationally/worldwide?
How long does shipping take?

COLOUR MATCH

Not sure which is the perfect shade for you?

We offer a Bespoke Colour Matching service to help you find the right Colour for your hair.

Send us the best 3 photos you have of your hair, and our Colour Matching Gurus will send you the link to your perfect shade!