HQ Support, FAQs & News

Why can’t Kiki Hair extensions be exchanged after being opened?

Human hair extensions are classified as a hygienic product by law. We understand the importance of hygiene and public safety and do not allow exchanges on opened products for this reason.

My tracking information states my package was delivered, but I haven't received it. Can I have a refund?

When we dispatch your order we provide tracking information, if this information identifies that your item has been delivered but you have not received your order, please contact the couriers and t...

The colour I ordered online is not suitable for my hair colour. What do I do?

At Kiki, we understand that selecting the perfect colour can be tricky. If your shade is not quite right when you receive it we can exchange for an alternative shade, set and/or method as long as ...