Returns and Exchanges

We are happy to offer you an exchange, as we know selecting the perfect colour can be hard. For all exchanges, the warranty seal must still be intact; and the hair extensions must not have been worn, removed from packaging or altered in any way. 

All exchanges must be accompanied by the returns form in order for the team to process your request. You can find our returns form on our Shipping page.

We would also love to help you find your replacement shade, please email us at info@kikihairextensions.com.au and our team will be happy to assist.

Once we have received, inspected and confirmed that the hair extensions were not opened we will begin processing your exchange. Providing your replacement set is in stock this process will take 1-2 business days once received. We will then dispatch your new set and provide you with the appropriate tracking details. 

We are happy to offer you an exchange, as we know selecting the perfect colour can be hard. For all exchanges, the warranty seal must still be intact; and the hair extensions must not have been worn, removed from packaging or altered in any way. 

All exchanges must be accompanied by the returns form in order for the team to process your request. You can find our returns form on our Shipping page.

We would also love to help you find your replacement shade, please email us at info@kikihairextensions.com.au and our team will be happy to assist.

Human hair extensions are classified as a hygienic product by law. We understand the importance of hygiene and public safety and do not allow exchanges on opened products for this reason.

We are happy to accept your exchange, as we know selecting the perfect colour can be hard. For all exchanges, the warranty seal must still be intact; and the hair extensions must not have been worn, removed from packaging, or altered in any way. 

All exchanges must be accompanied by the returns form in order for the team to process your request. 

We would also love to help you find your replacement shade, please email us at info@kikihairextensions.com.au and our team will be happy to assist. 

Returns and/ or refunds are not accepted, unless in the case of a faulty product.

You can find our returns form on our Shipping page. 

When we dispatch your order we provide tracking information, if this information identifies that your item has been delivered but you have not received your order, please contact the couriers and they will investigate on your behalf.

You can contact Australia Post below. 

https://auspost.com.au/receiving/missing-damaged-or-delayed-items

Please note that we cannot be held accountable for lost packages where the tracking information states the package has been delivered to your address. 

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COLOUR MATCH

Not sure which is the perfect shade for you?

We offer a Bespoke Colour Matching service to help you find the right Colour for your hair.

Send us the best 3 photos you have of your hair, and our Colour Matching Gurus will send you the link to your perfect shade!