My tracking information states my package was delivered, but I haven't received it. Can I have a refund?

When we dispatch your order we provide tracking information, if this information identifies that your item has been delivered but you have not received your order, please contact the couriers and they will investigate on your behalf.

You can contact Australia Post below. 

https://auspost.com.au/receiving/missing-damaged-or-delayed-items

Please note that we cannot be held accountable for lost packages where the tracking information states the package has been delivered to your address. 

COLOUR MATCH

Not sure which is the perfect shade for you?

We offer a Bespoke Colour Matching service to help you find the right Colour for your hair.

Send us the best 3 photos you have of your hair, and our Colour Matching Gurus will send you the link to your perfect shade!