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Article: My tracking information states my package was delivered, but I haven't received it. Can I have a refund?

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Returns and Exchanges

My tracking information states my package was delivered, but I haven't received it. Can I have a refund?

When we dispatch your order we provide tracking information, if this information identifies that your item has been delivered but you have not received your order, please contact the couriers and they will investigate on your behalf.

You can contact Australia Post below.

https://auspost.com.au/receiving/missing-damaged-or-delayed-items

Please note that we cannot be held accountable for lost packages where the tracking information states the package has been delivered to your address.

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Payment and Pricing

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Shipping and Delivery

Can I track my order?

Yes, once your order has been shipped, we will send you an email with a tracking number which you can track on the Australia Post website. Please allow 24 hours for the tracking information to beco...

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