What is your returns and exchange policy?
We are happy to accept your exchange, as we know selecting the perfect colour can be hard. For all exchanges, the warranty seal must still be intact; and the hair extensions must not have been worn, removed from packaging, or altered in any way.
All exchanges must be accompanied by the returns form in order for the team to process your request.
We would also love to help you find your replacement shade, please email us at firstname.lastname@example.org and our team will be happy to assist.
Returns and/ or refunds are not accepted, unless in the case of a faulty product.
You can find our returns form on our Shipping page.
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