What is your returns and exchange policy?

We are happy to accept your exchange, as we know selecting the perfect colour can be hard. For all exchanges, the warranty seal must still be intact; and the hair extensions must not have been worn, removed from packaging, or altered in any way. 

All exchanges must be accompanied by the returns form in order for the team to process your request. 

We would also love to help you find your replacement shade, please email us at info@kikihairextensions.com.au and our team will be happy to assist. 

Returns and/ or refunds are not accepted, unless in the case of a faulty product.

You can find our returns form on our Shipping page. 


Not sure which is the perfect shade for you?

We offer a Bespoke Colour Matching service to help you find the right Colour for your hair.

Send us the best 3 photos you have of your hair, and our Colour Matching Gurus will send you the link to your perfect shade!