What is your returns and exchange policy?

​At Kiki, we understand that selecting the perfect colour can be tricky. If your shade is not quite right when you receive it, don't worry, we've got you babe!

We can exchange your hair extensions for an alternative shade, set, method or store credit as long as our exchange policy has been followed correctly. We do not provide refunds. 

The consumer is responsibility for all return postage fees, and exchange shipping postage fees. We do our best to get your perfect shade to you the first time, to avoid exchanges and additional costs for you. 

 For all exchanges, the warranty seal (zip-tie) must still be intact; and the hair extensions must not have been worn, removed or altered from their original conditioning or package in any way.

You can remove your Kiki Hair Extensions from their hair net, and hold next to your natural hair (matching to your ends NOT roots), and confirm if this is your perfect shade.

Once you remove your Warranty Seal (Zip-tie) Kiki can not exchange your extensions for a brand new set. If you have already removed your Warranty Seal, please contact Kiki for additional options we have for you. 

HOW TO EXCHANGE YOUR KIKI HAIR EXTENSIONS

Once you follow the above instructions and check that the extensions are not the right match for you (keeping your Warranty Seal/ Zip-tie in tact) , please follow the step-by-step instructions for Kiki HQ to organise your exchange.

1. Contact Kiki Customer Service info@kikihair.com.au or IG @kikihairextensions with a selfie to determine the perfect shade for your exchange. Please confirm you have kept your Warranty Seal in-tact.

2. Fill out your Kiki Exchange From included within your parcel and pop into your local Post Office for the return. Our parcels are reusable for your return. 

3. All Aus Orders: $10 exchange shipping return fee via Paypal info@kikihair.com.au or our alternative payment options available (Card, Afterpay, Zippay).  All International Orders exchange shipping fee will depend on your Countries shipping fees between $15-$30. 

4. Once your hair extensions are returned in original condition Kiki will contact you to finalise your exchagne. 

We recommend registering tracking on your return parcel as lost items are unfortunately not covered by Kiki Hair Extensions, unfortunately we will not accept any liability for lost return parcels.

Kiki will not accept any incorrectly returned parcels, or if the Warranty Seal (Zip-tie) has been removed or altered in anyway. All exchange shipping fees will apply, and your original air extensions will be shipped back to you. 

All exchanges must be accompanied by the returns form provided or emailed in order for the team to process your request.

RETURN ADDRESS:

Kiki Hair Extensions

PO Box 149 

Lutwyche QLD 4030

• Any item incorrectly returned to Kiki Hair Extensions will incur a $10 fee for Service Fee-Associated & delivery costs back to you. Domestic Parcels only. 
• Any item incorrectly returned to Kiki Hair Extensions will incur a $15-$30 fee for Service Fee-Associated & delivery costs back to you for all International Parcels. 
• All products must be returned in their original condition and packaging with warranty seal intact and not removed. 
• The return of hair extensions is the responsibility of the purchaser and it is recommended to return using a tracking system as Kiki Hair Extensions does not accept responsibility for lost or stolen returns.
• If products are found to be faulty in anyway, Kiki has the right to inspect and organise a full replacement or store credit. We do not provide refunds under any circumstances.